Visitor Operations Manager - Chesterfield Summary Redeployees only This vacancy is only open to employees who are under notice of redundancy as a result of the Sustainable Future Programme. ‘Under notice of redundancy’ means you have entered your notice period. We’re looking for a confident and strategic Visitor Operations Manager to take responsibility for the day-to-day running of Hardwick Hall, one of the National Trust’s most ambitious and dynamic estates. This is a pivotal leadership role, driving transformational growth, reaching new and diverse audiences, and ensuring exceptional service across every aspect of the visitor experience. What it's like to work here Hardwick Hall is a place of bold vision and rich heritage, surrounded by a landscape full of potential. As part of the Property Leadership Team, you’ll be working with passionate colleagues and volunteers to shape the future of Hardwick—bringing our cause to life through outstanding visitor experiences and inclusive engagement. What you'll be doing You’ll be the operational lead for the property, with full delegated authority to manage the day-to-day visitor experience. From workforce planning and duty management to compliance and commercial performance, you’ll ensure Hardwick runs smoothly, safely, and successfully every day. You’ll be a visible and proactive leader, regularly present across the site, setting the tone for service culture and empowering your team to deliver consistently high standards. You’ll work closely with the Visitor Experience Manager and other colleagues to embed inclusive practices, seek and respond to visitor insight, drive on-property fundraising and support the delivery of our strategic ambitions for people, nature, and financial sustainability. This role includes regular weekend working as part of the duty management rota, ensuring leadership presence and operational continuity during peak visitor times. Who we're looking for We’d love to hear from you if have: deep understanding of how to deliver high-quality, inclusive, and consistent visitor experiences across a large site. strong knowledge of operational risk management, emergency procedures, and legal compliance in a public-facing environment. ability to lead large, diverse teams (staff and volunteers), set clear expectations, and foster a high-performance culture. understanding of how to link visitor experience to income generation (e.g., membership, retail, car parks) and cost control. skilled in scheduling, resource planning, and ensuring adequate coverage for daily operations. The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.