Description
About WiredScore
WiredScore is a global property technology company working with leading landlords, developers, brokers, and occupiers to define, deliver, and promote best-in-class digital connectivity and smart technology in the built environment.
WiredScore developed the world's most widely used certification for digital infrastructure and SmartScore, the global standard for smart building performance. With over 4,000 certified buildings across more than 42 countries, WiredScore partners with many of the world's largest and most forward-thinking real estate owners and operators.
We help our clients drive asset value by evaluating technology, recommending improvements, and clearly communicating the technology strengths of their buildings to tenants and investors.
About the role
We're hiring a commercially minded Senior Client Success Manager to own a portfolio of complex, multi-stakeholder enterprise clients and deliver retention and expansion outcomes. This role is designed for someone with clear leadership potential.
This exciting role will provide full ownership of your client book, including delivering value to your clients, leading renewals, driving expansion, influencing senior stakeholders, and raising the bar internally.
Requirements
Must-haves
* 2–3+ years in Client Success / Account Management / Strategic Partnerships roles.
* Proven ownership of renewals & retention, and expansion (upsell/cross-sell).
* Experience working with enterprise or upper mid-market clients and navigating long sales cycles / complex contracts.
* Comfortable discussing pricing, ROI, value, and budget pressure with senior stakeholders.
* A track record of being direct, calm under pressure, and high-ownership—you don't avoid the commercial conversation.
* Strong organisational approach: account planning, forecasting, CRM hygiene, and using data to prioritise effort and predict risk.
Bonus points
* Experience in real estate / built environment, PropTech, B2B SaaS, or ESG/sustainability/infrastructure/advisory (industry is less important than complexity).
* Have built or improved Client Success processes (playbooks, dashboards, tooling, health scoring, OKRs/KPIs).
* Multilingual profiles.