PCN Operations Manager | Primary Care Full Time – Hybrid role
Up to £50,000 + performance bonus
Providing tailor-made primary care packages through a fully managed clinical pharmacist or technician-led model suited to the needs of Primary Care Networks (PCNs), GP practices and clients to help reduce workloads and streamline processes.
In this pivotal role, you will collaborate closely with the Board of Directors, the Clinical Operations Manager, the Training and Development team, and the Senior Leadership Team to further enhance clinical excellence, drive business growth, and ultimately improve patient care by addressing the challenges in today’s primary care environments.
This is a full-time position (8 hours per day, from 8am to 5pm) based in Central Bradford, overlooking the City Park; with the flexibility for occasional remote working as needed.
Evidence of continued professional development
Understand the Primary Care Network DES and GMS and PMS contracts
Good working knowledge and experience of Microsoft Office, MS Word, Excel, Outlook, Powerpoint
Knowledge and awareness of the legal, ethical, professional and organisational policies and procedures relevant to the role
Managing the day to day running of the business ensuring clinical pharmacists and pharmacy technicians and any other clinical and non-clinical members of the team deliver services to an excellent standard which meets and exceeds CPPE, GPhC, Royal Pharmaceutical Society and all other regulatory and legal standards.
Help develop a culture of openness and transparency with all team members
Develop and execute training resources and methods
Helping with managing rota’s, attendance, punctuality, clinical incidents
Measuring service delivery against internal frameworks, using KPI’s to performance manage and improve clinical outcomes
Manage enrolment and completion of the CPPE course for staff members
Training and development of staff members, and implementing PDP plans
Reviewing staff performance, performance management of all members of the team ensuring they are hitting the relevant targets and demonstrating weekly growth of their clinical activities and ensuring KPI’s are being met and exceeded.
Develop, execute and monitor key metrics and dashboards which monitor any services delivered operationally and show these to the Shareholders, Board of Directors or Senior Leadership when required such as but not restricted to patient satisfaction, client feedback, monitoring clinical data reports.
Ensuring staff training, compliance and competencies are up to date and meet the desired need
Ensuring staff behaviour and ethos is aligned with the ethos and vision of the business
Advising on short-term and long-term operational and business planning
If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Beth for a confidential chat on 02392 316033 or send your updated CV to bburgess@compassltd.Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.