Head Receptionist (Management Role)
Practice: Shepherds The Vets - Bridgend
Location: Bridgend & Branches
Salary: £32,000 per annum
Shepherds The Vets are seeking an experienced Head Receptionist with proven team management experience to lead reception teams across Bridgend and associated branches.
This is a hands-on leadership role, and applicants must have prior experience managing teams, including performance management, staffing, and multi-site coordination. Candidates without direct management experience will not be considered.
Working Hours
Mon / Tues / Fri: 8:00am - 5:00pm
Wed / Thurs: 12:00pm - 8:00pm
Key Responsibilities
Team Leadership & Management (Core Focus of Role)
* Lead, manage, and develop reception teams across multiple branches
* Take responsibility for recruitment, onboarding, training, and ongoing performance management
* Conduct regular appraisals, performance reviews, and address underperformance where required
* Manage remote teams, including regular branch visits and operational oversight
* Set clear team objectives and ensure consistent delivery across all sites
Operational & Resource Management
1. Manage rotas, holidays, and absence to maintain effective staffing levels