Our Spa Service Experts play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Spa Service Experts to get it right for our guests and our business each and every time.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
Free Meals on Duty:Enjoy complimentary meals while at work.
Uniform Provided:A professional uniform is supplied for all employees.
Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
Pension Scheme:Participation in The Peoples Pension.
Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
Training and Development:Access to training programs to enhance your skills and advance your career.
Responsibilities:Here's what your journey with us entails:
Day to day responsibility for equipment, products, cleanliness and hygiene of the premises.
To assist in the day to day running of the spa.
To see that all rules are adhered to.
Responsible for achieving sales targets as set by the Spa Manager.
Must adhere to training as set down by the Spa Manager.
Be responsible for keeping up the high standard of treatment and service.
To supervise and conduct the safety of users and equipment of the spa, and to receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and hygiene standards are implemented and monitored within the spa.
To maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager.
Must attend all training courses as deemed necessary by the Spa Manager.
Maintain a high level of courtesy to guests and other members of staff at all times.
Ensure that daily sales figures are accurately recorded.
To be adaptable and accountable for all actions.
To cover any further responsibilities including the Health Club and Reception at the discretion of the Senior Therapist
Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures.
Provide and perform a range of high quality spa treatments to both male and female clients as requested.
Safety and Company Policies:
Follow all company and safety and security policies and procedures.
Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Communicate with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Note:This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Qualification Certification required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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