Are you passionate about building strong client relationships and making a real impact in the environmental sector? Do you thrive in a dynamic, fast-paced environment where your expertise can drive change? Are you ready to take the next step in your career and join a forward-thinking organisation committed to sustainability?
We are currently looking for a Client Relationship Manager to join our vibrant team in Greater London (Greater London, England)—a role that offers exciting opportunities to grow, innovate, and make a difference in the waste management and recycling industry.
Hours of Work: Full time
Responsibilities
* Managing the customer relationship at multiple levels, serving as a consultant and trusted business advisor to your portfolio of clients
* Working closely with cross functional internal teams to ensure the timely and successful delivery of our solutions according to SLA standards
* Acting as the lead point of contact for any queries and escalations
* Implementing strategic retention and growth plans for each client
* Managing budgets and invoicing for multiple clients
* Managing and updating the CRM database
* Attending monthly & quarterly KPI meetings
* Producing periodic reports
* Collaborating with the Sales team to identify new growth opportunities
* Sourcing new innovations to improve your clients recycling performance
Candidate’s Experience & Skills
* Essential: Excellent interpersonal & communication skills both written and verbal
* Essential: Proficiency in using Microsoft Word, Excel, Outlook and PowerPoint
* Experience of managing client’s needs and expectations
* Excellent verbal and written communication skills
* Ability to communicate with people from all levels of an organisation
* A flexible approach to working
* Strong presentation and negotiation skills
* Desirable: Knowledge of waste management
Benefits
* Competitive Salary package
* Birthday Leave to celebrate your special day
* Discounted gym membership to keep you active and healthy
* Exclusive discounts across thousands of retailers, restaurants, cinemas, travel, and more
* Cycle to work scheme
* Tech scheme
* Enhanced EAP program with free counselling
* Life Assurance scheme
* Company sick pay to support your well-being
Meet the Organisation: Who We Are and What We Do
Bywaters is a leading provider of waste management and recycling solutions passionate about creating a sustainable future. As an equal opportunities employer, we are committed to fostering a diverse and inclusive workplace. We believe in empowering our team members and creating an environment where everyone can thrive and contribute to our mission of environmental responsibility.
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