Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Commercial Insurance Claims Handler Location: North West (to be based from one of the following offices: Crewe, Burnley, Newcastle-Under-Lyme, Wigan) - On-Site Salary: £Negotiable benefits We’re looking to add a Commercial Insurance Claims Handler to the team in the North West to ensure we provide the highest level of client care should they need to make a claim. Due to the regional claims setup we have we're comfortable with having the new Claims Handler based out of any of the listed office locations as they all have existing claims teammates based from them. You’ll be working closely with the team and external stakeholders to ensure everyone remains fully aware of the status of the claim, where required seeking / providing additional information. This role involves the day to day handling of a range of commercial claims, to include property, motor and liability, assisting and advising clients, liaising with insurers and proactively progressing the claim through to settlement. The day to day: Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records. Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients. Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties. Attend client meetings with Account Executives when required. What’s on offer: An excellent working environment where looking after our clients is prioritised A negotiable basic salary all the normal benefits (Pension, Life Assurance, 25 Days Holiday Bank Holidays) Flexible Benefits and access to the annual company share save scheme (both post probation) An environment where ongoing professional development is taken seriously with ongoing training and development, coupled with access to fully funded professional qualifications (post probation) Your Experience: You’ll have sound working knowledge of Commercial Insurance and Policy wordings gained within a claims environment. Your skill set should include strong Communication (Written, Verbal, Video), Negotiation, Stakeholder Management, Influencing and IT skills coupled with the ability to empathise with clients Working knowledge of relevant legislation and regulatory requirements. Able to utilise Insurer portals and other relevant systems effectively for reporting and processing needs. Knowledge of Acturis or similar broking / claims systems would be highly beneficial We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.