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Role
Operating as a Customer Service Advisor within our Account Handler Landlords team, you will be responsible for building rapport and delivering an exceptional service to our customers.
You will be the first point of contact for any enquiries and will support the customer to find a suitable solution to meet their needs and requirements
Some key accountabilities within this role will include:
* Assist with all in-bound customer requests and queries and deliver an outstanding level of customer service
* Find the best product solutions for our customers based on their specific needs and requirements
* Strive to meet defined call objectives such as customer experience, productivity, and quality.
* Provide feedback to the Team Leader on customer trends and continuous improvements
* Ensure we adhere to industry regulations at all time and ensure we achieve best practice
Person
We are looking for a Customer Service Advisor with excellent communication skills who is able to build rapport with customers. It is important for us, as a people first business, that we have a team how always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
A successful candidate will also have:
* Excellent relationship building skills
* Ability to spot and identify opportunities and provide solutions
* Strong attention to detail
* Positivity and enthusiasm
Reward
This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.
You will start with 22 days holiday plus bank holidays, rising to 25 days after 2years’ and 27 days after 5 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off..
In addition to this we also offer:
* Health CashPlan
* Hybrid Working
* Life Insurance
* Income Protection Plan
* Free fruit and healthy snacks
* The opportunity to buy additional holiday
* Funding for team social events via the Endsleigh Fun(d)
Apply for this vacancy
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