Location
Aberdare, Rhondda Cynon Taf, United Kingdom
Address: CF44 0AG
Job Title
Branch Assistant
About the Role
We are seeking a motivated and customer‑focused Branch Assistant to join our busy branch team. This hands‑on role is positioned in a fast‑paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
What You’ll Be Doing
* Greet and acknowledge customers promptly.
* Serve customers efficiently face‑to‑face and over the telephone.
* Resolve customer queries effectively.
* Assist customers with loading purchases where appropriate.
* Accurately pick materials for deliveries, collections, and stock transfers.
* Identify and report faulty or damaged goods.
* Assist drivers with loading company vehicles.
* Check materials for quality and quantity.
* Operate fork trucks safely (where trained and certified).
* Support stock accuracy and inventory management.
* Assist with weekly and annual stock takes.
* Support merchandising and store layout changes.
* Promote and sell products to maximise margins and profitability.
* Process sales and credit transactions accurately.
* Take responsibility for cash and account transactions.
* Forward sales leads to relevant team members.
What We’re Looking For
* A proactive, team‑oriented approach.
* Good attention to detail and accuracy.
* Ability to work in a physically active role.
* Forklift certification (desirable but not essential).
* A reliable and flexible attitude.
What We Offer
Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline, access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Working Hours
Average 40.75 hours per week: Monday to Friday 7:30 am – 4:30 pm, plus every other Saturday morning 8:00 am – 12:00 pm.
Salary
National Minimum Wage.
Other Information
Permanent – Full time. Posted 8 days ago. Closing date: 18/06/2026.
Job Reference
ZR1567071AbeBA.
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