Location: BBC Broadcasting House Salary : £ 30,868 pa Overtime Working hours: 8am to 8pm on day shifts and 8pm to 8am on night shifts, average of 14 shifts a month Contract Type: Permanent, Full Time About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role Overview As a corporate receptionist, your primary role will be to make an excellent first impression by demonstrating a high level of customer care, professionalism, and engagement to all staff and visitors of the building in which you are located. You will be required to perform reception, administration, and telephone / switchboard duties efficiently and effectively, and will be responsible for creating a positive reception experience. What you'll do: Meet and greet visitors / staff / contractors in a warm, friendly, and courteous manner Assist with queries knowledgeably and professionally, escalating where appropriate Issue visitor / contractor passes and announce visitors to their host Manage the access control system and authorise temporary staff passes when required Operate the switchboard / telephones within SLA timelines Answer, screen, and forward calls, taking messages when appropriate Maintain a tidy reception area and provide an efficient service Maintain stock levels of stationery and order supplies as required Check, read and action emails on a timely basis Carry out administrative tasks Adhere to site safety and security procedures Represent the business with a positive attitude and professional appearance About the role Who you'll be: Approachable, and professional Prompt, reliable, and efficient Able to prioritise workload Able to work to deadlines IT literate – Outlook / Microsoft Office Excellent communication skills – verbal / written / telephone Excellent customer service skills Takes a leading role in own personal development Flexible toward the changes / needs of the business Understanding of corporate working environment EMCOR UK benefits Benefits: 25 Days holidays Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.