Job description: Senior Account Manager Role Understand client strategies and utilise commercial acumen to ensure high quality work is delivered for and proposed to clients Main duties Client and Account Management • To lead client TCs and face-to-face meetings in an efficient and knowledgeable way • Acting as main client contact on multiple projects, ensuring time is managed effectively • Managing multiple client accounts and taking responsibility for successful delivery of work on those accounts Processes and Financials • Keeps timesheets updated regularly • Proficient user of all elements of project management system (e.g. CMAP) to efficiently track project progress, and able to train others in this • Proactive monitoring of all project budgets vs actual time spent on and flagging potential issues to AD or Directors as required • Manages invoicing schedules for accounts and ensuring pipelines are up to date • Keeps up to date knowledge of revenue statuses, pipelines and projections for relevant projects • Independently develops budgets and managing account profitability with limited review/supervision required • Creates comprehensive timelines for complex projects, including identifying critical deadlines, potential bottlenecks, and resourcing requirements • Where possible, performs formal line management duties to a junior staff member; reviewing their performance, setting and monitoring objectives and providing the guidance and input to support their growth and development within the company Commercial and Scientific acumen • Demonstrates detailed understanding of key account content through confident client conversations about current and potential future projects • Maintains understanding of strategic direction of allocated accounts by contributing to account planning and business discussions where appropriate New Business • Contributes to pitches and confidently developing proposals for existing clients Reports to: Account Director or Senior Account Director Personal requirements • Degree educated • Minimum 2 years’ experience in Medical Communications or similar/equivalent agency/pharma sector • Proven track record of strong project management and communication skills • Experience of effectively managing large projects and working collaboratively within a team • Proficiency in all usual Microsoft Office applications