Service Advisor
Our client, a well-established and reputable multi-franchised car dealership based in Cardiff, is seeking an experienced and motivated Service Bookings Advisor to join their team. This is an excellent opportunity for a skilled professional looking to develop their career within the motor trade sector. The Service Bookings Advisor role offers competitive salary, bonus potential, and an array of benefits, making it an attractive position for those passionate about delivering exceptional customer service in the automotive industry.
Benefits for the successful Service Advisor:
Starting salary up to £28,000 per annum, dependent on experience
Potential to earn around £33,000+ per annum with monthly bonuses based on performance
22 days annual holiday entitlement, increasing to 25 days after long service, plus bank holidays
Workplace pension scheme
Staff purchase discounts on cars, parts, servicing, and labour
Manufacturer-accredited training programmes
Participation in staff achievement events and meals, including bi-annual staff parties
Long-term career prospects within a reputable dealership group operating for over 60 yearsDuties of the Service Advisor:
Handle all incoming service department calls in a professional and timely manner
Book customer vehicles in for service and MOT appointments
Manage multiple car brands and coordinate with workshop teams to ensure smooth workflow
Upsell service plans and additional vehicle health checks to customers
Maintain accurate and up-to-date service diaries across multiple franchise brands
Provide proactive customer service, ensuring vehicle servicing is scheduled efficiently
Foster strong relationships with customers to promote repeat business and satisfactionRequirements Service Advisor:
Previous experience in a contact centre or customer service role within the motor trade is desirable but not essential
Strong desire to work within the motor industry
Excellent customer service skills with a friendly and charismatic telephone manner
IT literate and comfortable using booking systems and office software
Ability to work effectively within a team and independently
Organised and efficient, with good attention to detail
Full UK driving licence preferred but not essential
This is a compelling opportunity for a dedicated Service Bookings Advisor to join a leading dealership group. If you possess the relevant experience and a passion for delivering excellent customer service within the motor trade, this role offers long-term job stability and career growth.
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,500 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs