Location: Newark/Stoke-on-Trent/Newbury/London Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Monday to Friday Duration: 12 Months FTC *Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. What you'll do As a Service Design Specialist, you will be responsible for supporting the evolution and embedding of the customer journey catalogue. This systems core purpose is to allow business users to find journey maps that show how our customers engage with Vodafone. The system also contains important information to keep Vodafone regulatory compliant. A key part of this role is to make sure that the tool and supporting processes always add value to our varied stakeholders and this means being able to adapt as the business and our business users needs grow. The role has many elements to it. The key part of the role is supporting the development and maintenance of the catalogue itself, by managing the demand through a change governance processes. You will be accountable for managing this demand through Azure Dev Ops, that could range from amending existing journey maps, creating new and complex journey maps, all the way to changes to the catalogue itself. You will also be accountable for supporting annual reviews on journey maps and making sure that these are done within set time scales. You will work closely with the Service Design to take their new product and proposition designs and add to the catalogue, as well as working with Service Design leaders to get their teams to support complex journey changes. In addition, the role requires you to be able to build reports in various systems if the demand requires. You will build relationships between planning & delivery, risk and compliance, regulatory bodies and analytics to name a few to support their business requirements. You will need to be able to become an expert in the catalogue, it's business value and adapt to changing business needs and requirements. The successful candidate will be self-motivated and excel in working autonomously to achieve the ambitions of the journey library. They will be encouraged to demonstrate innovative thinking and identify ways of improving the value and approach of the journey library. Key tasks : Accountable for the maintenance of the customer journey master list, which has now become the list the business use to see what journeys our customers endure. Accountable for the oversight of our 3rd party teams in delivering journeys related to the master list, journey package annual reviews and changes to existing journeys Accountable for managing demand into the SD Ops Team using ADO Accountable for continuous improvement in the way Service Designers deliver their outputs in way that is understood in a project environment as well as audiences outside of this eco system. Responsible for the evolution of the library in a more business hub experience Responsible for gathering resources to support responses to regulator requests such as FCA and OFCOM. Responsible for integrating pain points found into the wider business fix processes (e.g. CX Transformation) Working closely with the Service Design Chapter lead community to give feedback and engage Chapter Leads to assign demand to the team in order to keep the library valid Responsible for forging a tangible link between the assisted journey owner and user experience team, to give the business a suite of artifacts that can be used to tell a more complete story of the customer experience, with a view to making improvements. Who you are Knowledge of service design and/or journey mapping Strong stakeholder management Good product and omnichannel knowledge (Retail, Digital, Contact Centre) Experience in SharePoint, ADO and Visio desirable Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the 'Offer an Interview' scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/applying-to-us/ ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. vodafoneuk VodafoneThree LI-Hybrid