Overview
As a Health Navigator within Patient Services, you will be the first point of contact for patients, assisting them in accessing the right services and creating a welcoming experience at the Practice.
You will support administrative processes and complete additional tasks as required to ensure smooth and efficient workflow for patients, the clinical team, and wider healthcare partners. All work will be delivered to agreed targets, timescales, and in line with Practice policies and procedures.
You will treat patients with confidentiality, respect, and empathy, signposting them to the most appropriate clinician or service. Duties include speaking with patients and carers in person and by phone, booking appointments, handling queries, and liaising with NHS bodies, healthcare providers, and other professionals to resolve issues relating to patient care. You will promote and process patient registrations, entering information accurately into the system and resolving any related queries.
Requirements
* Strong computer skills with experience in Microsoft Office, excellent attention to detail, and calm, adaptable communication skills both written and verbal even under pressure
* A passion for helping people, whatever their background or circumstances
* Confidence with computers and admin processes (bonus points for EMIS experience)
* Experience in a front-facing, fast-paced role. Ideally in healthcare, customer service or similar
Why Join Our Team?
* Make a Lasting Impact
o Play a vital role in welcoming patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way
o Empower individuals to take control of their health and work towards healthier, more stable lives
o Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included
* Supportive, Collaborative Culture
o You'll join a team that has your back: mentoring, supporting, and developing one another
* Professional growth and recognition
o Benefit from employee recognition platform with exclusive offers
o We support your professional development with supervision, CPD, and training bonuses
o As an Employee Ownership Trust, you're a co-owner empowered to shape the future of our organisation and take part in decision-making
o High energy, High reward. If you like being on the go and making a tangible difference, you'll thrive here
* Recognising Your Value, Join a Leading Social Enterprise
o As part of BrisDoc, an employee-owned social enterprise, you'll be empowered as a co-owner to shape the future of healthcare delivery.
Employment Details
* Salary £13.39 per hour
* Part time, 30 hrs per week (Mon - Fri between the hours of 07:45 - 18:45)
* Generous annual leave, NHS pension and discretionary annual bonuses
* Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and employee assistance programme
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