Service Charge Accountant
OA are recruiting for a Service Charge Accountant to join our client’s dynamic and growing team.
We're looking for a Service Charge Accountant who can respond to daily challenges with a friendly, solutions-focused approach, support clients and Property Managers, adapt to evolving systems, and contribute to continuous improvement through ongoing training.
Location: Borehamwood
Hours: Monday – Friday. 9am-5:30pm.
Salary: £30,000-£40,000 – depending on experience
Service Charge Accountant Manager Benefits
1. 20 days annual leave per annum plus Bank Holidays
2. Car Salary Sacrifice scheme
3. One month sabbatical after 10 years’ service
4. Star of the week
5. Employee of the month
Service Charge Accountant Key Responsibilities
6. Manage Clients’ accounts with accuracy and professionalism, ensuring a high standard of service.
7. Handle customer queries via phone and in writing, delivering prompt and effective resolutions.
8. Oversee the onboarding process for new properties, taking ownership from start to finish.
9. Perform and review timely bank reconciliations.
10. Issue monthly or quarterly income and expenditure statements to clients.
11. Manage the daily banking routine and undertake ad-hoc finance/admin tasks as required.
12. Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
13. Prepare Service Charge year-end or quarterly-end accounts, reviewing them with Property Managers and preparing them up to trial balance for external accountants.
14. Liaise regularly with Property Managers and run supporting reports as needed.
15. Monitor workloads, set reminders, and meet deadlines set by the business, clients, or line managers.
16. Report progress, challenges, and knowledge gaps to your Line Manager, raising urgent matters as they arise.
17. Attend team meetings to discuss workloads and department updates.
18. Act as a point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
19. Communicate with all stakeholders in a courteous, professional, and efficient manner.
Service Charge Accountant Skills and Experience
20. Knowledge of property management principles and procedures.
21. Good soft skills when dealing with people to empathise and understand the customers’ needs.
22. Working knowledge of a property management computer system e.g. Tramps or similar is preferable.
23. Microsoft Office
24. Good written and verbal communication skills.
25. Well organised, able to multi-task.
26. Team player.