Overview
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As an Operations Lead/Supervisor you will see how all the different parts of operations work together to ensure everything runs smoothly.
Key Job Responsibilities
* Measure and monitor workflows, track onsite performance, and provide shift information to frontline management to ensure operational excellence across shifts.
* Support and train employees to deliver great service and supervise them in their daily tasks.
* Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
* Work with other departments to find solutions to address common issues or support needs in key performance areas.
* Use data analysis to identify ways to optimise safety, quality and productivity.
A Day in the Life
As an Operations Lead/Supervisor you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift, including pre‑shift meetings with your team and monitoring procedures to ensure safety, quality and priority processes are followed. You’ll often be the most senior person on shift, giving direction to resolve issues and helping to plan shift staffing for peak times.
About the Team
Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We use creative thinking and continuous improvement to deliver millions of products to customers. Our team is people‑focused, supporting associates who often work nights, and includes on‑the‑road delivery contractors through Amazon Flex. Our goal is to improve the customer delivery experience while reducing our carbon footprint with electric vehicles and technology.
Basic Qualifications
* Advanced proficiency in the local language (C1 CEFR) in both written and verbal communication.
* Relevant experience working with data analytics and using metrics to identify problems.
* Relevant experience using the MS Office suite (Word, Excel, Outlook) in a professional environment.
Preferred Qualifications
* Experience of stakeholder management, including building and maintaining professional relationships.
* Experience in an operational environment such as logistics, retail, hospitality, or customer service.
* Upper‑intermediate proficiency in English.
Equal Opportunity Employer
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We provide accommodations for applicants with disabilities. For privacy and security details, review our Privacy Notice.
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