Operations Manager
Relais Cooden Beach
Salary: £35,000 – £40,000 + Tronc + Paid Breaks + Meals
on Duty + Uniform Provided + Ongoing Professional Development
Lead with purpose and deliver with passion
At Relais Cooden Beach, our mission is simple yet powerful:
To be recognised as the most loved waterside wellbeing
retreat by our guests, our people, and our community.
We are seeking a commercially driven, values-led Operations
Manager who thrives on accountability, performance, and visible leadership.
This is not a desk-based role. You will be present, hands-on, and leading from
the front during peak service, shaping exceptional guest journeys and inspiring
your team every day.
If you are ready to co-own the operational and financial
success of a boutique lifestyle hotel, this is your opportunity.
The Role
Working in close partnership with the Hotel Manager, you
will co-lead the hotel’s operational, financial, and cultural performance with
direct oversight of:
* Food
& Beverage
* Housekeeping
* Front
Office
You will deputise fully in the Hotel Manager’s absence and
act as Head of Property when required.
This is a high-impact leadership position where commercial
performance and guest experience meet.
What you will be responsible
for
Operational Excellence
* Leading
day-to-day hotel operations across all departments
* Maintaining
a strong presence on the floor during peak trading
* Delivering
seamless, premium guest experiences
* Driving
improvements in guest satisfaction and online reputation
* Resolving
complex guest matters with confidence and professionalism
Food & Beverage Performance
* Driving
profitable revenue growth across restaurant, bar, terrace, spa beverage
service and events
* Owning
key metrics including revenue per cover, labour %, and gross margin
* Implementing
structured upselling and sales initiatives
* Analysing
trading patterns to optimise rotas and productivity
Commercial & Financial Accountability
* Co-owning
the P&L
* Leading
departmental budgeting and forecasting
* Monitoring
KPIs including:
o Gross
Operating Profit
o RevPAR
o Revenue
per cover
o Labour
efficiency
o Guest
satisfaction scores
People & Culture Leadership
* Leading
and developing senior managers across departments
* Building
a high-performance culture rooted in empathy and accountability
* Driving
recruitment, training, succession planning, and engagement
* Reducing
staff turnover through strong leadership and clarity
Compliance & Risk Management
* Ensuring
full compliance with UK GDPR, Health & Safety, Food Safety, Licensing,
and Employment Law
* Maintaining
disciplined operational controls
* Protecting
both guest experience and business integrity
Community & Strategy
* Representing
the hotel locally
* Supporting
local suppliers and partnerships
* Contributing
to strategic planning and long-term growth initiatives
What Success Looks Like
* Year-on-year
improvement in F&B margins and labour control
* Increased
guest satisfaction and online reputation scores
* Strong
internal succession pipeline
* Reduced
employee turnover
* Consistent
regulatory compliance
* Clear
alignment between performance and our wellbeing retreat positioning
Who We’re Looking For
* Proven
senior operational leadership experience in boutique, lifestyle, or luxury
hospitality
* Strong
commercial acumen with demonstrable F&B profit growth
* Experience
managing multi-department teams and senior leaders
* Financially
literate and performance focused
* High-energy,
visible leader who thrives on the floor
* Emotionally
intelligent and decisive
* Resilient
and composed under pressure
* Values-driven
and aligned with the RELAIS principles
Living Our Culture – The RELAIS Values
At Relais Cooden Beach, leadership is defined by how we show
up every day:
Respect – Leading with consideration and care
Empathy – Understanding before acting
Loyalty – Building lasting guest and team relationships
Accountability – Owning results and driving improvement
Integrity – Doing the right thing, always
Success – Celebrating achievement together
As Operations Manager, you will embed these values daily,
especially where guest experience and commercial performance intersect.
If you are an ambitious hospitality leader ready to combine
operational excellence with heartfelt leadership, we would love to hear from
you.
Apply now and help us become the most loved waterside
wellbeing retreat.
Must have Right to Work in UK status