Date: Jan 14, 2026 Location:
Oxford, GB
Location: Oxford, Westgate
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Are you passionate about creating unforgettable customer experiences while driving operational excellence?
Join Sephora as a Customer Experience and Operations Manager, where youll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit.
In this pivotal role, youll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, youll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, wed love to meet you.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Client Experience
Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences.
Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty.
Leverage CRM strategies to cultivate long-lasting relationships with our clients, personalising communications using data-driven insights to ensure relevance.
Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand.
Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience.
Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty.
Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora.
Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty.
Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction.
Operational Excellence
Oversee all day-to-day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures.
Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment.
Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets.
Direct cash desk operations, ensuring accuracy and strict adherence to security protocols.
Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity.
Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand.
Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards.
Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices.
Team Management
Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel.
Cultivate a collaborative, inclusive team environment that encourages open communication and synergy.
Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback.
Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance.
Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development.
Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach.
Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity.
Align team objectives with Sephoras broader strategy, ensuring every role contributes to our collective success.
Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience.
Sales Optimisation
Inspire a high-performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes.
Champion a culture of excellence, centred on client satisfaction and aligned with Sephoras core values.
Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends.
Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic.
Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings.
Utilise sales analytics to identify performance gaps and refine sales strategies.
Create strong partnerships with our brand partners, elevating product offerings and co-creating impactful promotions.
Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education.
Do not hesitate to