Our client is seeking an enthusiastic Quality Assurance Supervisor to join their team!
If you are passionate about coaching and compliance, and you thrive in a regulated environment, this is the perfect opportunity for you! At our client's organisation, you'll be part of a vibrant team that values collaboration, innovation, and growth. You'll have the opportunity to make a difference through your work, helping to shape the future of the company and enhance customer experiences.
Please find all the details below:
Job title: Quality Assurance Supervisor
Location: Dover, Kent. Your own transport is required to attend training in Ashford initially and for very occasional holiday/cover in Tenterden and Ashford.
Salary: £28, - £30,
Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.
Hours: Monday - Friday, 09.00 - 17.00 35 hours per week
Exceptional Benefits:
1. A supportive and friendly working environment
2. 26 days annual leave plus bank holidays
3. Birthday day off in addition to annual leave
4. Option to buy/sell 5 days holiday per year
5. Health Cash Plan
6. Death in Service
7. Pension
8. Free Parking at all of the offices
9. Fortnightly fruit deliveries
10. Team lunch provided once a month
11. Team social events twice a year
As the Quality Assurance Supervisor, you will play a key role in supporting the delivery of the companies strategy.
Your main responsibilities will include:
12. Overseeing Training & Competence for internal and external sellers, reviewers, and the servicing team.
13. Conducting call assessments, leading effective feedback sessions, and providing comprehensive training.
14. Staying updated on client's products, systems, and relevant supervision licences.
15. Delivering constructive coaching and feedback to team members, ensuring they achieve their best.
16. Identifying trends and proactively addressing emerging issues for continuous improvement.
17. Supporting training programmes on bulletins, frameworks, and individual development needs.
18. Contributing to investigations and implementing process improvements post-review.
19. Ensuring compliance with the Customers With Additional Needs framework.
20. Collaborating with partners and leadership for the annual AR Review preparation.
21. Managing GDPR breaches and Subject Access Requests with diligence.
22. Acting as a role model, demonstrating integrity and building trust within the team.
23. Fostering effective relationships across the organisation to enhance teamwork.
24. Ensuring compliance with external legislation and internal policies.
25. Taking on ad-hoc projects to enhance customer experience and support business strategy.
You'll be the ideal candidate for this role if you have:
26. A proven track record in Quality Assurance, Training & Compliance or Team Supervisor experience within a regulated business.
27. Experience in delivering impactful feedback and coaching to individuals and groups.
28. Strong verbal and written communication skills, with an eye for detail.
29. Excellent organisational skills and proficiency in Microsoft Office.
30. A proactive approach to identifying trends and addressing issues.
31. A passion for training and a commitment to achieving excellent customer outcomes.
Next steps:
Don't miss out on this exciting opportunity to advance your career as a Quality Assurance Supervisor. Submit your application now and take the first step toward an enriching and rewarding career.
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
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