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Road logistics customer service specialist

Belfast
Permanent
Kuehne Nagel
Customer service specialist
Posted: 11h ago
Offer description

DESCRIPTION DU POSTE

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

The UK Road Logistics business is a key part of our global Road Logistics organisation. With a broad service portfolio and a strong customer focus, we provide innovative, high-quality logistics solutions to the market. Our goal is to drive sustainable profitability while creating an environment where our people can grow and succeed.

How you create impact

1. Accurately process bookings from clients and overseas agents in the system
2. Support Freight Account Managers with day-to-day operational activities
3. Coordinate with all relevant parties to ensure smooth shipment movements
4. Proactively manage and resolve any shipment issues, keeping stakeholders informed
5. Process sales and purchase invoices efficiently and accurately
6. Contribute to a positive team culture and collaborate across departments
7. Assist other teams when needed to maintain service quality and efficiency
8. Follow all quality, security, and health & safety standards to ensure compliance and best practice

What we would like you to bring

9. Secondary school education (or equivalent) with strong Maths and English skills
10. Previous experience in customer service
11. High attention to detail and accuracy
12. Strong communication and interpersonal skills
13. Good organisational skills and ability to manage competing priorities
14. A proactive approach with drive and commitment
15. Team-oriented mindset with a collaborative attitude
16. Willingness to learn, adapt, and contribute to continuous improvement

What's in it for you

17. A key role within a globally recognised logistics organisation
18. Opportunities for personal and professional development
19. A supportive and collaborative team environment
20. Exposure to a diverse range of customers and operations
21. The chance to contribute to a growing and evolving business
22. A workplace that values quality, safety, and innovation

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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