Learning Designer - Belfast About the job
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Do you have experience of designing and developing engaging digital learning interventions?
Do you have a passion for emerging trends and technologies to help shape the future of learning?
HMRC is moving to a federated learning model with a number of academies launching alongside a capability centre providing core, shared services. This is an exciting time to join us as we transition to the newly created Tax, Customs and Compliance Academy, which brings together a variety of learning functions. The Academy and its services will evolve over the next 12-18 months, making this an ideal role for people who are able to innovate, thrive in ambiguity and see opportunities in change.
As a Learning Designer (LD), you will be critical to the successful development of both new and existing learning solutions to develop capability across HMRC.
You will be responsible for designing, developing and maintaining a range of quality, engaging and innovative long term learning solutions that meet the customer requirements and modern learning principals.
You will work in close partnership with Portfolio Managers (PMs), Design Development Managers (DDMs), Design Development Consultants (DDCs), LDs and business stakeholders to understand requirements, timelines and expected outcomes in line with HMRC and Tax Academy (TA) strategic priorities.
This role requires creative and motivated people, who will take a fresh and innovative approach to the design of learning using new methods and technologies to ensure learning is informative, engaging and interactive.
Providing a design service, using your knowledge and expertise of modern adult learning theories and learning design principles, contributing to Learning Needs Analyses (LNA) and/or Performance Needs Analysis (PNA) to produce appropriate learning media, approach and solutions.
Championing use of our approved tools, styles and standards, participating in the quality review process of all learning products to ensure quality outcomes.
Drafting detailed design documents, including measurable and business focused learning objectives, appropriate content and evaluation interventions, conducting in depth research, where required and working with technical experts where appropriate.
Managing and meeting deadlines, taking personal responsibility for fulfilling learning solution requirements, meeting quality standards.
Support planning, risk management (including scoping and managing mitigation) and reporting requirements for learning design and development.
Proficiency in IT and design systems, tools and software, including the Microsoft Office 365 suite (Excel, Word, Outlook, Teams, Planner and SharePoint), with the ability to quickly adapt to new technologies and digital tools.
Digitally confident with a clear understanding of how digital technology shapes our future, with the ability to embed the key concepts of modern learning.
Proactively manage own performance and progress personal development in partnership with your manager including developing your own capability - sharing knowledge, skills, and best practice to support the development of others.
Actively manage own attendance and compliance with HR and HMRC\\\'s policies, e.g. standards of behaviour, Health and Safety, Equality and Diversity and Data Security Policies.
Completing relevant Professional Standards and our internal Quality Assurance Framework(s) within the agreed timescales.
Digitally confident with a clear understanding of how digital technology shapes our future, with the ability to embed the key concepts of modern learning.
Proficiency in IT and design systems, tools and software, including the Microsoft Office 365 suite (Excel, Word, Outlook, Teams, Planner and SharePoint), with the ability to quickly adapt to new technologies and digital tools.
Managing a Quality Service
Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.Family friendly policies.
Coaching and development.
To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Managing a Quality Service.
Interviews will take place via video link. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the \\\'location preferences\\\' section that you can travel to.
As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.
Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC\\\'s use of AI.
If you don\\\'t want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).