At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We are recruiting for a Manager in the ICS CoE organization. This is a high visibility role to deliver operational support, performance analytics and business insights. The role sits within the ASI (Analytics Strategy & Insights) team, and the Manager will work with the CoE leads and other partner teams to provide consultative support to Senior Leadership through strategic analysis to highlight insightful trends that lead to actionable recommendations for future growth opportunities. The candidate will possess thought leadership, critical thinking, exceptional communication, and organizational skills.
This role also supports international standardization efforts and is focused on developing and implementing process improvements to drive automation to gain efficiencies across core activities and functions.
Minimum qualifications
1. Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem-solving skill
2. Communication and Build relationships: ability to communicate effectively at various audiences/levels within the organization. Ability to negotiate and gain agreement while building trust and maintaining relationships.
3. Results Leadership: Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes
4. Experienced People Leader: Proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment
5. Ability to oversee a program that promotes issue identification and resolution; stakeholder management and alignment; incorporates risk mitigation planning/execution; and provides solutions to address business transformation, strategic alignment and culture change
6. Self-starter and high level of accountability and able to solve ambiguous/ open ended business challenges
7. Proven ability to take decisions and deliver results in a fast paced and highly matrixed environment
8. Strong work ethic with demonstrated will-to-win and high personal excellence
9. Familiar with Customer Relationship Management tools (i.e. One.force), data Management (LUMI, SQL) and statistical techniques
Preferred Qualifications:
10. Minimum 2 years’ experience in a manager role
11. Proven people leadership
12. Significant experience of relevant work with a University Degree or equivalent
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
13. Competitive base salaries
14. Bonus incentives
15. Support for financial-well-being and retirement
16. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
17. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
18. Generous paid parental leave policies (depending on your location)
19. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
20. Free and confidential counseling support through our Healthy Minds program
21. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.