The Role:
Competent and multi skilled Aftercare Operative to join our Aftercare Team looking after multiple projects during the 12-month rectification period. There will also be a requirement to get involved in site works to finish plots to a high standard.
* Establishing and maintaining good relationships, providing excellent levels of customer service to our clients.
* Review, investigate, identify and, with the assistance of the aftercare team and subcontractors, rectify defects within a timely manner. You will need to be able to work on your own initiative and prioritise tasks, in coordination with the Aftersales Manager, to whom you will report.
* Excellent painting and decorating skills are an essential requirement as a significant portion of time will be spent repairing damaged/cracked walls and ceilings to a high standard.
* Carpentry skill will also be beneficial.
Our projects are predominantly in Shropshire however we also have projects slightly further afield within 1 hour of Shrewsbury. There will be a requirement to travel between projects on a daily basis managing and prioritising workload accordingly.
Administration:
* It is essential that all repair works are evidenced with photos/reports on our construction software to demonstrate transparency to our client and improve customer satisfaction.
* Minimise additional and unforeseen costs by identifying who is accountable or responsible for defects and providing evidence to support this.
Sitework:
* Visit projects during the construction phase to carry out corrective and preventative maintenance duties.
* Advise Aftersales Manager of any serious problems or failures together with any relevant information to aid follow up.
Essential:
* Previous experience
* Excellent time management
* Work well under pressure/in a fast-moving environment
* Attention to detail
* Verbal communication skills
Job Type: Full-time
Pay: From £15.00 per hour
Benefits:
* Company pension
* On-site parking
Work Location: In person