Location: Durrington, West Sussex - Hybrid working (attendance required for key stakeholder sessions)
Rate: 400 per day (Umbrella)
Reporting to: Service Design & Transition Lead
We're looking for an experienced Service Data Analyst to support the definition and implementation of application and service criticality across the organisation.
This is a high-impact contract role where your work will directly inform strategic decision-making, including service tiering, resilience planning (RPO/RTO), investment priorities and risk management.
The Role
You'll be responsible for collating, validating and analysing data from application workshops to establish a clear, reliable and executive-ready view of service criticality, risk and resilience.
Key Responsibilities
Data Collation & Validation
Gather and consolidate data from workshop outputs
Identify gaps, inconsistencies and inaccuracies in existing datasets
Cleanse and normalise data to create a single source of truth
Criticality Assessment
Support the definition and application of service criticality tiers (e.g. Mission Critical, Business Critical)
Map applications to business services and processes
Analysis & Insight
Analyse service data to identify risks, dependencies and resilience gaps
Highlight single points of failure and unsupported systems
Provide insight into service health and business impact
Support scenario analysis
Executive Reporting
Produce clear, concise, and visually engaging reporting for senior stakeholders
Translate complex technical data into business-facing insights
Support dashboards, executive packs and decision-making materials
Stakeholder Engagement
Collaborate with Service Design & Transition, Architecture, and DR & Resilience teams
Challenge data where necessary and drive accountability for data quality
About You
Essential Skills & Experience
Strong data analysis and data modelling capability
Ability to interpret technical data and translate into business impact
Advanced Excel skills (including Power Query, pivot tables, data structuring)
Experience producing executive-level reporting
High attention to detail and strong focus on data quality
Comfortable working with incomplete or ambiguous data
Proactive and solutions focused, with a strong delivery mindset
Confident challenging stakeholders constructively
Excellent communication skills with the ability to simplify complex topics
Outcome focused, with a focus on delivering tangible results
Desirable
Experience within Service Management / ITIL environments
Understanding of service criticality, resilience, and continuity (RPO/RTO)
Experience with data visualisation tools such as Power BI
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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