Field Service Engineer - Vending and Coffee
2 days ago Be among the first 25 applicants
Our client is evolving. Building on over 40 years of success in vending, coffee, and workplace refreshment solutions, they are growing their team of passionate engineers who take pride in great service and customer care.
The Role
They’re looking for an experienced Vending / Field Service Engineer to join their service team, supporting clients across South Wales and the West Country. You’ll be responsible for keeping their customers’ vending and coffee systems running smoothly – diagnosing, repairing, and optimising a wide variety of machines. This is a field‑based role offering variety, independence, and the chance to work with leading brands and equipment.
Key Responsibilities
* Diagnose and repair faults on a range of vending and coffee systems, including electrical and water flow issues, refrigeration (basic component repair; specialist work outsourced), espresso and ingredient performance issues
* Install, commission, and optimise coffee equipment for the best drink quality
* Support site moves, installations, and equipment upgrades
* Complete all service paperwork accurately and on time
* Identify and order correct parts following company SOPs
* Provide operator and customer training when required
* Deliver exceptional customer service and take ownership of each job
* Escalate recurring issues promptly within company procedures
About You
You’ll be an experienced field engineer with hands‑on exposure to vending and coffee equipment. You’re self‑motivated, customer‑focused, and take pride in doing the job right the first time.
Requirements
* Proven experience as a vending or coffee service engineer
* Manufacturer training (preferred)
* Strong electrical/mechanical aptitude
* Full UK driving licence
* Positive, can‑do attitude and ability to work independently
If you don’t have experience as a vending or coffee service engineer, they would consider candidates with electrical experience who are interested in the position.
What They Offer
* £30,000 - £38,000 per annum with overtime opportunities
* 41.5‑hour week
* 28 days holiday (including bank holidays), rising by 1 day per year for the first 5 years
* Company van, uniform, and tools provided
* Ongoing manufacturer and in‑house training
* Be part of a friendly, growing team that values initiative and service excellence
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Location: Cardiff, Wales, United Kingdom
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