The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms. Reporting to the Food & Beverage Director as the leader of both of our Club spaces you will:
Responsibilities
* Lead the management teams in both Ned's Club spaces, inspiring, motivating, and developing them to deliver all commercial, operational, customer, and team performance.
* Lead a team of truly commercial restaurant and bar managers, developing them towards high performance and coaching them to continually improve.
* Collaborate with the F&B Director to set and own the departmental yearly budgets.
* Monitor food and beverage P&Ls, take a holistic view of our food and beverage operations and support your management teams to deliver financial performance, spotting improvement areas and actioning.
* Review revenue and scheduling forecasts to ensure people are in the right place at the right time.
* Work in partnership with the Food and Beverage senior leadership on the departmental strategy, always looking at ways to increase revenue, customer satisfaction, and operational performance.
* Sit as part of the senior leadership Workforce Planning group, looking ahead to project and plan people resources.
* Maintain all compliance in the venues, including health and safety.
* Build a high performing team through accountable managers, regular feedback, open conversations, and effective engagement activities.
* In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable.
* Ned's Club General Manager oversees our two main food and beverage outlets exclusive to our members: Ned's Club Upstairs and Ned's Club Downstairs.
Qualifications
* Proven success as a leader in food and beverage, ideally with exposure to a membership environment or multi-site experience.
* You’ll have a commercial mindset and a proven track record of delivering exceptional guest experiences whilst exceeding targets.
* Impeccable leadership skills with the ability to motivate, inspire, and develop teams at all levels.
* Excellent communication and interpersonal skills, able to switch between inspiring teams or representing your department to the executive team.
* Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial.
Benefits
* Salary of £70,000-75,000 dependant on experience (including service charge).
* Every house membership of Soho House.
* Enhanced parental leave, company sick pay and pension.
* Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast.
* Exciting learning and development programmes to help progress your career.
* Exclusive rates at The Ned for staying and eating for you, your family and friends.
* Wellbeing and health benefits, including Stream and Reward Gateway – our exclusive platform with access to hundreds of gym, shopping, and cinema discounts.
* Your birthday off after a year of service and more holiday after five years.
* Paid volunteer day.
* Regular social events, including an annual pool party.
* Employee assistance programme – 24/7 advice and support.
* Reward and recognition initiatives.
All candidates must be eligible to live and work in the UK to be considered for this role.
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