TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept! Benefits: You’ll have full access to our TOCA Treats, which includes (but is not limited to!): £12.21 per hour plus service charge! Complimentary TOCA games! Huge discounts on our F&B Free meal whilst on shift Local retail & hospitality discounts! Teammate Assistance Programme with access to free counselling sessions Great progression opportunities as we expand! Job Highlights: Location: TOCA SOCIAL, THE BULLRING, 11 St Martin's Walk, Birmingham B5 4BU Reports to : Hospitality Manager Hours Required : 10/15 per week. Candidates must be flexible to work evenings and weekends. The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary! Role Scope & Responsibilities: With a can-do attitude, we’ll provide you with the tools and training you need to be a Hospitality Champion which involves: Greeting & supporting guests through their journey to provide a best in class experience Taking guest orders, delivering food and drinks and checking in with guests Conducting box demo’s and delivering steps of service to the TOCA Social standards Handling guest enquiries and bookings in person and via phone and upselling where possible Managing our cloakroom and boot room as needed Walking guests through our F&B offering and making recommendations Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner Ensuring guest facing areas are clean and presentable at all times Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions Proving clear and concise communication to teammates to minimise disruption to guests Ensuring all items/stock are replenished and available to guests Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’ Following all health & safety and allergy procedures Providing basic tech troubleshooting Being flexible in covering a range of duties in line with business needs when required Qualifications & Experience: A punctual and reliable individual with a great attitude and work ethic! A quick learner with the ability to work under pressure in a fast paced environment Passionate about delivering top quality experiences A willingness and desire to make people happy and deliver genuine and memorable experiences Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)