Customer Service Administrator
Location : Poole, Dorset
Hours : Full-Time (Shifts between Monday - Friday 8 : 30am – 5pm + Saturday 9am – 12pm)
Salary : £26,000 per annum
Customer Service Administrator Role Overview :
We are working with the world's largest independent insurance broker to find an enthusiastic and driven Customer Service Administrator to join their expert team.
This is a fantastic launchpad for a long-term career. We’re not looking for previous insurance experience—we're looking for your sales drive and people skills. You will receive complete on-the-job training, structured coaching, and full support to gain highly respected, industry‑recognised qualifications.
Key Responsibilities :
This isn't a 'one-size-fits-all' call centre role. You will be responsible for building deep, trust‑based relationships and providing tailor‑made insurance solutions for a diverse range of private and commercial clients, while managing a key set of service tasks :
Client Management & Support :
* Handling around 40 inbound customer calls per day, providing clear and supportive assistance.
* Assisting with insurance claims and policy queries.
* Making necessary adjustments to policies and updating customer records.
* Taking payments and issuing insurance documents.
Relationship Builder :
* You’ll spend time talking to people, listening carefully, and build...
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