Hackajob is collaborating with The AA to connect them with exceptional tech professionals for this role.
Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London.
Employment Type: Permanent, full time.
Additional Benefits: Annual Bonus.
As an IT Platform Support Engineer within AA‑X, you’ll be part of the UK’s largest and most trusted driving company, developing and testing human‑centric products and services fast while giving AA members first access to everything we build. We’re looking for an IT Platform Support Engineer to join our Digital Technology team, supporting our innovative Connected Cars platform. This is a fantastic opportunity to work on a cutting‑edge AI‑powered car wellness solution, providing second‑level support across mobile, web, and cloud‑native services.
Responsibilities
* Respond to and resolve incidents across Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
* Diagnose and troubleshoot technical issues, escalating where needed.
* Collaborate with L1 and L3 support teams to ensure seamless service delivery.
* Maintain clear documentation in ServiceNow and Confluence.
* Monitor system performance and proactively identify issues.
* Deliver excellent customer service and contribute to the internal knowledge base.
Qualifications
* Foundational understanding of AWS and microservices (e.g., ECS, CloudWatch, Lambda, S3), with exposure to monitoring tools such as Dynatrace, Contentful, or similar.
* Ability to perform basic debugging in Java and Angular, or transferable experience with other 3rd‑generation languages like Python.
* Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems.
* Experience with version control (GitHub) and content management systems (e.g., Sitecore or Contentful).
* Aware of basic web security principles and tools like Cloudflare.
* Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer‑focused approach.
Benefits
* 25 days annual leave plus bank holidays, plus a holiday buying scheme.
* Worksafe pension scheme with up to 7% employer contribution.
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
* Discounts on AA products including car and home insurance.
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays, and more.
* Company‑funded life assurance.
* Diverse learning and development opportunities to support your career growth.
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
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