In the role of Credit Analyst you will be based at our Witney site providing maximization of profitable sales over the shortest acceptable period and with the minimum of bad debt losses.
The position ideally requires someone with Credit Control or Accounting background and previous customer service experience. The basic objective is to protect the company’s investment in receivables to provide the best possible return for the company from the borrowed invested in AR.
In return we offer an attractive salary, ongoing learning and development and a career in a global company.
ESSENTIAL FUNCTIONS
Credit Review / Audit Management
1. Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved and liaising closely with sales with for export credit knowledge of export documentation and other payment methods
2. Assessment of credit risk/Credit Risk Review: trying to find ways of accepting and controlling all business, including high risk opportunities. This involves the use of Credit Check Reports via a Credit Check Agency, the basic understanding of financial statements (Balance sheet, P&L) within approval limits requiring good numeracy skills
3. Ensures services delivered are compliant with SOX, Sherwin Williams policies, procedures, and all local statutory and regulatory requirements.
4. Works with Internal Audit and external auditors to support their activities.
5. Processing of credit notes/debit notes and rebates once these have been authroized on the respective portals
6. Month End Aged Debt reporting preparation of the files.
7. Ad hoc duties as required
Cash Allocation
8. Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
9. Timely and accurate cash application of payments
10. Identify and properly code deductions / overpayments by customers
11. Document customer commitments for payment
12. Keep records of all information
13. Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs.
14. Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
15. Maintenance of the Sales ledger/Treasury/GL leader to ensure customer master file is up-to-date and accurate with adjustments (discount/bank charges/commissions/refunds/bad debt write offs) and payments/credit + debit notes requiring accounting skills (including rebates)
16. Ad hoc duties as required
Collections
17. Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts while ensuring repeat business.
18. Reduce outside collection and bad debt expense through the effective collection's activity
19. Chasing debts by phone/email, speaking on behalf of the company requiring good communication/diplomacy/tact/negotiation skills. In a manner which creates the optimum cash inflow while at the same time ensuring continuity of business.
20. Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
21. Maintain open communication with customer and field personnel to promote future business opportunities.
22. Develop and maintain effective working relationships with the sales organization and customers to enhance collection activity
23. Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers.
24. Provide management accurate and timely reports on the status of collection of collection activity
25. Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
26. Document customer commitments for payment
27. Document and communicate customer disputed items or complaints to appropriate SW personnel for resolution
28. Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow.
29. Query management: to be addressed with customer service/sales and solved promptly to keep customer’s satisfaction and identify any root causes preventing re occurrences
30. Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers
31. Ad hoc duties as required
The role of a credit analyst will focus primarily on 1) credit management 2) cash allocation or 3) collections which is determined based on business needs and will be communicated to you, however, you will be required to perform the secondary functions as and when required.
POSITION REQUIREMENTS
FORMAL EDUCATION:
32. GCSE Math's/ English - A-C level would be preferable
33. CICM, AAT studier, part qualified accountant or other relevant professional qualification.
KNOWLEDGE & EXPERIENCE:
34. 2 years Credit Control or Accounting background
35. 2 years Customer Services background
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).