IT Service Lifecycle Manager/IT Service Manager
Overview
IT Service Lifecycle Manager/IT Service Manager – A permanent opportunity with our Birmingham-based client.
Responsibilities
* Lead the Service Lifecycle process to ensure that new and existing services meet business needs
* Collaborate with stakeholders to gather service requirements and design services aligned with business objectives and IT capabilities
* Oversee the service portfolio, ensuring all services are aligned with the organisation’s strategic objectives and deliver value, with up-to-date and accurate information
* Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption
* Coordinate across teams to ensure releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders
* Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively
* Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes
Qualifications and Skills
* Certified ITIL Foundation v4 (preferred)
* Advanced ITIL certifications (preferred)
* Experience in a leadership or managerial role overseeing ITIL processes such as service design, service portfolio management, service transition, release management, and change management
* Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement
* Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review
* Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements
* Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms
* Strong ability to communicate and set expectations with stakeholders and third parties
Additional Details
* Employment type: Full-time
* Seniority level: Not Applicable
* Job function: Information Technology
* Industries: Law Practice and Legal Services
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