Triangle of Care Peer Support Worker (Inpatient Wards- Carers)
The closing date is 16 February 2026
South West London and St George's Mental Health NHS Trust (SWLStG) values the unique contribution of people with lived experience in shaping and improving mental health services. We are looking for a passionate and driven Triangle of Care Peer Support Worker to support our Acute & Urgent Care Service Line whilst being based within the Involvement Team.
This role combines two key elements:
* Direct peer support for carers – drawing on your own lived experience of caring for someone with mental health challenges to offer hope, resilience and practical support.
* Administrative and coordination support – helping carers to be involved in service development through events, training and stakeholder engagement.
You will coordinate carers' peer support sessions within Acute and Urgent Care services, facilitate peer led groups, and support initiatives such as Carers Champion training and Carers Week activities. You'll also maintain accurate records, manage communications, and ensure resources are up to date.
Main duties of the job
* Use the wisdom of your lived experience as a carer to offer hope, connection and practical support to carers during the admission of the person they care for.
* Welcome carers with clear information about the ward and how they can stay involved, shaping care as partners and referring and supporting registration for carers involvement if appropriate.
* Provide focused one-to-one peer support, helping carers feel heard, confident and supported.
* Help carers prepare for reviews and MDTs so their strengths, concerns and insights influence plans and decisions.
* Support or help run peer-led groups and wellbeing sessions that build connection and resilience.
* Co-produce and keep carers information resources up to date, and signpost to meaningful local and national support.
* Coordinate peer support activity and manage core admin tasks such as scheduling, record-keeping and supporting communications and carers events.
* Support Carers Champion training, carers events and updates to key resources.
* Strengthen three-way partnerships between service users, carers and staff, modelling Triangle of Care principles every day.
* Gather feedback, support quality improvement work and contribute to collation and action-planning from Triangle of Care self-assessments.
* Work safely, maintain clear peer boundaries and contribute positively to a compassionate, collaborative ward culture.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' – we aspire to be 'outstanding'.
We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are now opening. Springfield is close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
Job responsibilities
Carer Support and Engagement
Identify and welcome carers on or shortly after admission and offer clear information about the ward and how to stay involved.
Provide time-limited 1:1 peer support using lived experience to listen, validate and promote resilience.
Help carers prepare for reviews and MDTs by supporting questions, strengths and early warning signs.
Facilitate or support carers groups and wellbeing sessions.
Person Specification
QUALIFICATIONS & EXPERIENCE
* Personal experience as an unpaid carer/family member supporting someone with mental ill health (or substantial experience as a service user with strong family partnership insight), and readiness to use this experience supportively.
* Experience of using recovery tools to support your own and others recovery.
* Good standard of education with a relevant qualification AS Level, NVQ 3 or equivalent or Key Skills in Literacy and Numeracy Level 2 (or willing to achieve within 2 years) and equivalent experience of providing peer support in the mental health sector.
* Ability to self-manage your personal recovery and maintain professional boundaries.
* Ability to articulate peer principles, benefits and outcomes.
* Completion of Peer Support Worker training or willingness to complete within first 6 months of employment.
* Experience mentoring, coaching or supporting others using lived experience.
* Experience in co-production, quality improvement, or service user involvement.
* Recent experience of working in the mental health sector within a team-based environment.
* Experience of supporting facilitation and development of a Peer Support group.
* Experience supporting delivery of events and coordinating training.
* Experience of facilitating carer-led groups and activities in mental health settings.
* Experience of supporting someone who has accessed crisis services.
* Peer Leadership qualification
* Completion of Peer Support Worker training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£33,094 to £36,195 a year per rota per annum inclusive of Inner London HCAs
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