💡 Make a Real Difference Every Single Day
Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you!
Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes.
* 💬 Build positive relationships with tenants
* 📞 Make daily/weekly reassurance calls
* 🆗 Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing
* 🧭 Help residents sustain their tenancy and maintain independence
🏠 Scheme Safety & Compliance
* 🔍 Carry out regular health & safety building checks
* 🚨 Ensure telecare/lifeline systems are working correctly
🤝 Community & Partnership Working
* 👮 Collaborate with Police, health services, social care, and voluntary groups
* 🧭 Signpost tenants to helpful agencies and support services
* 🏡 Manage voids to minimise empty property times
* 🧹 Oversee cleaning, grounds maintenance, and contractor services
* ⚖️ Address tenancy breaches, complaints, disputes, and ASB cases
✔️ What We Need from You
* 🚗 Full driving licence + your own car
* 🏘 Background in housing or related customer service roles
* 🛠 Good understanding of building-based Health & Safety
* 🗣 Confident, clear, and empathetic communication skills
🔒 DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers.
🌈 Why You'll Love This Role
* ⭐ Make a genuine impact in your community
* 🚶 Enjoy a varied, active, people-focused job
* 🤝 Join a supportive and passionate team
* 🚀 Start immediately and hit the ground running
If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you!
Apply today and take the next step in your housing career! 🌟
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