Job Overview
We are seeking a dedicated and compassionate Care Coordinator to join our team. The ideal candidate will play a vital role in managing patient care, ensuring that individuals receive the appropriate services and support they require. This position requires strong organisational skills and the ability to communicate effectively with both patients and healthcare professionals.
Responsibilities
1. Undertake practice work in line with PCN directed priorities.
2. Proactively identify and work with a cohort of practice patients to support their personalised care requirements
3. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance
4. Raise awareness of health promotion and NHS health checks in your allocated practice
5. Support uptake of national screening programmes
6. Support immunisation programmes
7. Support the practice with IIF targets
8. Support the practice in inequalities for safer surgeries
9. Direct liaison with multi agencies to coordinate care for patients
10. Refer to PCN social prescribing link workers and Occupational health team where a patient is identified as potentially benefitting from this service
11. To support PCN projects and collate patient and carer feedback on their experiences
12. Support Quality and Outcome Frameworks and other DES/LES specifications
13. Maintain and develop engagement with all practice staff and encourage 'best practice'
14. Help people to manage their needs, answering their queries and supporting them to make appointments
15. Support the practice with Learning disabilities and Cancer patient targets
16. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing
17. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles
18. Support the coordination and delivery of MDTs within PCNs.
19. Support the Senior Care Coordinator by collating your allocated practices data
20. Any other practice requirement duties which may be allocated to you via the practice manager
Person Specification
We're looking for someone who can:
* Organise, plan and prioritise their own workload, even under pressure and to deadlines
* Work both independently and as part of a team
* Communicate clearly and effectively with people, families, carers, partner agencies and stakeholders
* Inspire trust, build positive relationships and motivate others to reach their potential
* Identify and manage risk, and demonstrate resilience under pressure
* Use IT confidently, including Word, Excel, PowerPoint, email and databases
* Work collaboratively across different teams and organisations
Essential qualifications and experience include:
* NVQ Level 2 in Business Administration (or relevant experience)
* Previous experience in health, social care or a related field
* A commitment to ongoing professional and personal development
Desirable (but not essential):
* Diploma/HNC level qualification or ECDL (or equivalent)
* Training in motivational coaching and interviewing
* Knowledge of general practice systems (such as EMIS)
* Experience supporting vulnerable adults, carers or elderly people
You'll also need:
* A clear DBS record
* Access to your own transport and the ability to travel across the locality regularly
Job Types: Full-time, Permanent
Pay: £24,937.00-£30,162.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Experience:
* GP surgery: 1 year (required)
Work Location: In person