Grantley Hall is a five‑star, 17th‑century property located in the North Yorkshire countryside, offering a blend of stately grandeur and contemporary luxury. It is a leader in luxury hospitality, accredited with Hospitality Assured World Class Status and a Two‑MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it has 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa and a cutting‑edge gym.
In this role you will support the seamless coordination of weddings and events from initial enquiry to final delivery, acting as a key liaison between guests and internal hotel teams. You will be responsible for leading high‑profile, VIP weddings and events, working closely with the Operations team to ensure every event is delivered to the highest standards, creating exceptional and memorable experiences.
Key Responsibilities
* Maintain a proactive sales approach to enquiries, ensuring no sales opportunities are missed.
* Support completion of event enquiries and client emails in the general Events inbox, ensuring all enquiries are actioned daily and conversion rates are maintained.
* Prepare and present event proposals, contracts, and pricing in line with the hotel revenue strategy.
* Conduct quality show‑rounds with guests, securing key pieces of business for the hotel and building rapport.
* Ensure consistent enquiry‑handling processes are implemented with every call, email, online enquiry and walk‑in.
* Use booking systems to record all details of each event and revenue agreed.
* Take responsibility for all booking details, keeping records up to date and handing over to relevant operational departments; create detailed function sheets to support smooth running of events whilst in‑house.
* Identify upselling opportunities and proactively increase revenue generation for all areas of the business.
* Work with the sales and operational teams to achieve exceptional service throughout the event booking experience.
* Build and maintain client relationships to drive repeat business.
* Conduct post‑event follow‑up with clients to gather feedback and support repeat business opportunities.
* Ensure deposits, payments and final billing are processed in line with company policies.
Key Skills, Qualities & Experience
* Prior experience in sales & events coordination in a hotel or venue is essential.
* Knowledge and understanding of conference and event sales techniques is essential.
* Passion for hospitality, luxury service and event execution.
* Attention to detail, strong sales and communication skills.
* Confident, self‑motivated, and a professional persona in all circumstances.
* Strong customer‑service ethos and ability to deliver consistently high levels of service.
* Own transport and ability to travel as required.
* Willful to work evenings and weekends.
Benefits
* Tips typically over £200 per month (£3,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus – up to £1,000
* Holiday Buy/Sell Scheme
* Complimentary employee car parking
* Complimentary on‑site gym with personal trainer support
* 31 days annual leave (including bank holidays), increasing with service
* Professional development opportunities at all levels
* Reimbursement for work shoes, sight tests and professional memberships
* Modern and spacious discounted live‑in accommodation for eligible roles
* Access to numerous exclusive employee benefits, rewards and discounts tailored to hospitality
* Employee Assistance Programme helpline and online support with wellbeing champions on site
* Team Member of the Month Awards
* Discounts on Grantley Hall restaurants, spa products and gift shop
* Discounted stays at Grantley Hall and other Pride of Britain Hotels
* Cycle‑to‑work scheme
* Access to Stream—instant wage access
* Simplyhealth – health cash plan
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