Technical Services Advisor
The candidate will require the following in order to for fill the role. Ideally, they will have a technical background such as a drawing/design office within the façade/construction sector.
* Be computer literate. Word, Excel and Outlook.
* The use of CAD software 2d minimum. Revit would be an advantage but not essential.
* The ability to communicate at all levels from stop floor operatives through to board level.
General Responsibilities
* To assist in the technical support of customers and potential customers.
* To assist in the understanding and correct application of our full range of products.
* To assist in the day-to-day handling of queries from clients, or potential clients and sales team.
* To promote new products and full building solutions.
* To assist in the development of UK products.
* Assist in the preparation of priced estimates, budgets and other data on Reyna Pro to satisfy customer and sales requirements as necessary. Training will be provided for this software. The Reyna Pro also promotes section generation for Auto Cad and thermal calculations.
* To provide project specific solutions.
* To provide building interface solutions.
* To ensure cost effective solution every time.
* To record activities on salesforce on a daily basis.
* To have the ability to use finite element software (Bisco/Therm) Not essential as training will be provided.
* Ability to produce static strength calculations using existing software. Again training can be provided for this.
* To assist in the product testing of Reynaers products. This will involve design proposals and interface detailing.
* Customer visits where required to provide customers with engineered solution for the Reynaers product.
Method
* The preparation of CAD drawings, and technical specifications
* The use of specific software to generate Structural, thermal and acoustic calculations
* A good understanding of the façade products and their application to building structure.
General
* To strive at all times to increase personal knowledge of products, and production techniques.
* To maintain adequate records at all times.
* All other activities that may be deemed necessary