Sales Support Lead Blackpool (1 day WFH) Circa £27,500- £29,500 bonus A well-established business in the consumer goods sector is looking for a proactive, detail-oriented Sales Support Lead to join their team on a permanent basis. This position is key to ensuring the smooth running of sales operations, supporting internal teams and maintaining excellent service to customers. This is a fantastic opportunity for someone who thrives in a collaborative, fast paced environment, enjoys problem-solving and wants to make a direct impact on team success and customer satisfaction. Key Responsibilities: Provide administrative support to Sales Managers across multiple territories. Accurately process sales orders and maintain records in line with business requirements. Coordinate product samples and sales/marketing materials. Support customer meetings and attend trade events when required. Help maintain accurate customer data and assist with cross-departmental coordination. Resolve post-sale customer queries and issues through phone and email. Manage documentation such as new line forms, quotations, and customer-specific templates. Assist in onboarding new customers and updating existing customer processes. Participate in system and process improvement initiatives, including input into ERP implementation projects. Act as the liaison between sales support and other departments to ensure smooth communication. Maintain and evaluate retailer web portals (e.g., Amazon Vendor Central, Walmart Retail Link). Manage incoming calls and phone system software. Supervise a Sales Support Coordinator, ensuring workloads are managed efficiently. Contribute to the wider middle management team by representing the sales support function and offering solutions. About You: Strong administrative experience, ideally in a commercial or sales support environment. Ideally have experience working within a B2B environment Excellent communication skills, with a warm and professional approach. High attention to detail with strong organisational skills. Proficient in Excel. Comfortable managing multiple tasks and shifting priorities. Positive, solution-focused attitude with a proactive mindset. Capable of working independently and as part of a team. Please send a copy of your CV for consideration.