About the Company
BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry. Our vision – ‘Together, we are building the business lifestyle that everyone wants’.
Assistant Manager
You’ll be based in our Birmingham business centre on a permanent basis and will report to the Centre Manager. In this role you will support the day‑to‑day running of the centre, manage client and staff enquiries, and coordinate a range of administrative services to ensure an award‑winning standard of service. You will also oversee recruitment, billing, catering, meeting room requests and maintain a safe, tidy, and welcoming environment for all clients and visitors.
Key Responsibilities and Accountabilities
* Assist in the management of the day‑to‑day running of the business centre
* Manage the Business Centre in the absence of the Centre Manager and various aspects of the role
* Carry out billing for all clients
* Log invoices and charges on our in‑house system Yardi
* Process catering orders and meeting room requests made by clients where required
* Deal with customer requests in a prompt and timely manner whether face to face or on the telephone
* Liaise with relevant staff to ensure that all queries are responded to within procedural deadlines
* Book various chargeable services for clients such as couriers and taxis
* Issue and ensure receipt of swipe cards, keys, furniture etc to clients when required
* Create and issue welcome packs for new clients
* Ensure that all meeting rooms, including management office and vacant offices, are tidy, safe and welcoming to all clientele/visitors
* Conduct viewings of the Business Centre to the required standard
* Manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele
* Provide cover for the reception as and when required
* Carry out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing of letters, data entry and preparation of reports and other information
Role Related Development
* Understand the principles of Health and Safety and Security procedures
* Undertake project work as required and carry out any research for the centre manager as and when required
* Audit vacant offices and produce inventories for offices and keys
* Communicate maintenance requests via job sheets to the Maintenance Officer
* Support our Service Success Chain
* Maintain local area and basic product knowledge
* Receive training and development to help you progress not only in the company, but as a person too
Personal Specification
* Qualification and Education – GCSE’s or above in Business Related Area – Essential
* HND or above – Desirable
* Experience – 3 years plus customer facing work – Essential
* Experience of working in a SME/small team – Desirable
* Skills and Abilities – Proficient in Word and Outlook – Essential
* Excellent phone communication skills – Essential
* Face-to-Face customer service skills – Essential
* Experience of working with minimum supervision – Desirable
* Front of house management skills – Desirable
* Work Requirements – Full time position working business hours Monday to Friday – Essential
* Occasional irregular hours if required to meet business needs – Essential
* Flexibility to travel across to other sites if required – Essential
Company Benefits
* 20 days holiday (for your first year of employment) plus bank holidays
* Paid day off for your birthday
* Buy and sell up to 3 days’ holiday* or carry up to 3 days unused annual leave to the subsequent year
* Life Assurance
* Pension
* Corporate Eye Care
* Season Ticket Loan
* Loyalty of Service Rewards
* Cycle to work scheme
* Quit smoking reward and recognition scheme
Other
* Quarterly socials paid for by the company*
* Up to 3 days paid leave per year to support a local charity of your choice*
*Terms and Conditions apply
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
Location: Birmingham, United Kingdom
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