Outreach Case Worker - Housing First - Belfast
Employment type: Permanent, Full Time role available. Part Time options: 35 or 39 hours per week, £30,628 per annum. This role is rota based, including mornings, evenings and weekends. Some hybrid working can be considered.
Applications from candidates with previous experience of working with complex lives are particularly welcome.
Your new role
You will be a member of a multi-disciplinary team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul is committed to service user participation and empowering our service users to manage their own lives.
The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service user’s quality of life. This is achieved through engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively to form strong relationships and gain service users’ trust, striving to provide the best possible service levels at all times.
Service user focus
* To provide service user support in a person-led manner, which is both professional and respectful.
* Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks.
* In partnership with service users, assess their needs and develop support plans that are flexible and responsive to changing needs.
* To work with service users and relevant external agencies in order to deliver meaningful and effective key working.
* To support service users to integrate with their communities in line with good neighbourhood principles.
* To advocate on behalf of service users to achieve the best outcomes for them.
* Provide outreach work within the community based on service delivery needs.
Health & Safety
* To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
* To undertake assigned duties regarding the overall health and safety and security of the service and utilise available security systems to manage risk relevant to the service.
* To ensure completion of all relevant wellbeing and health and safety checks.
Administration & Record Keeping
* Carry out service administration tasks such as upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the role.
* To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
Other duties
* To be a contributing team player, taking part in handovers, team meetings, core training, mentoring of volunteers and supporting other team members in ensuring all decision making is appropriate and consistent.
* To undertake your role in a professional manner, maintaining a high quality standard of work in line with Depaul Values and ethos.
The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.
Employee Benefits
* Enhanced Annual Leave – 35 days per year, increasing with length of service
* Paid Sick Leave
* Company maternity & paternity pay
* Contributory Pension scheme
* Health Cash Back & Rewards Plan
* Christmas Savers club
* Bluelight discount card
Plus, many opportunities to learn and develop within the organisation.
Location
Housing First, Nelson Street, Belfast, BT15 1BH
Essential Criteria
* A formal Level 3 qualification in a social care field, e.g. diploma in health and social care or equivalent and at least 2 years paid relevant work experience
OR
* At least 3 years paid relevant work experience and 3 formal qualifications at Level 2 to include Math and English, e.g. GCSEs or NVQ
AND
* Ability to work on a rota basis
* Essential: a full driving license and full access to a car insured for business purposes.
Closing date for applications is 23rd September 2025.
Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.
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