Overview
Highland Home Carers are looking for a Practice Support Technician to work as part of our South Highland Team in Inverness, Nairn and Surrounding Areas. This role is supervisory and you need a full UK Driving Licence. If you are looking to progress into a supervisory role but don't have the experience, that doesn't matter—please get in touch.
Location: Inverness, Nairn and Surrounding Areas. Reporting to: Service Manager, South Highland. Contract: Permanent. Hours: 37.5 hours per week + on call responsibilities. Salary: £32,500.
Responsibilities
* Assist in the operational running of the Care at Home Service under the direction of the Service Manager.
* Be involved in managing and developing the Care at Home Service including the leadership of the Service Administrators and Practice Support Technicians and Care/Support Practitioners under the direction of the Service Manager.
* Ensure a compassionate delivery of service that maintains privacy, dignity, respect, confidentiality, and choice for the people we support.
* Foster collaboration to maintain good working relationships with the people we support.
* Assist in maximising excellence and growth through development of new and existing contracts.
Additional Responsibilities
* Devise and maintain person-centred care plans and computerised records on Access Care Planning to reflect the needs and wishes of the people we support through review processes.
* Meet with new care/support practitioners during induction and probationary periods.
* Carry out annual Support & Reviews to support the wellbeing of the Care/Support Practitioners.
* Maintain a good working relationship with the Health and Social Care partnership.
* Rectify any breakdowns in service delivery as a high priority and keep the people we support and NHS Highland (care at home) informed accordingly.
* Work within the Scottish Social Services Council (SSSC) Codes of Conduct and the Health and Social Care standards.
* Work within the quality framework of the Care Inspectorate and ensure confidentiality at all levels.
* Assist the Service Administrator/Schedulers and Practice Support Technicians with covering unallocated visits, including sickness and annual leave within your area. This may involve delivering care/support personally at short notice.
* Uphold and promote equalities in service delivery and employment practices.
* Undertake training courses as required by Highland Home Carers.
Qualifications and Benefits
* SVQ Level 3 in Social Services and Health Care is preferred, with support to achieve through the Care Academy if not held.
* Experience in social care roles and a smartphone to access our operating system and Care Planning
* Ability to work in a supervisory capacity and progress within the organisation
* Access to Early Pay, paid training, free SVQ opportunities, 6.2 weeks holidays (pro-rata), and other employee benefits listed by the company
Benefits
* Competitive salaries
* Access to Early Pay
* Paid training at the Adult Social Care Academy
* Free SVQ opportunities within the SQA Centre
* 6.2 weeks holidays (pro-rata)
* Employee-owned company with profit and shares distribution (subject to qualifying period)
* Free uniforms and PPE where required
* Contributory pension scheme (company pays 4%)
* Access to company pool cars to carry out duties
* Company sick pay
* Employee Assistance Scheme for you and your family
* Blue Light Card for savings
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