After-Sales Support & Scooter Repair Technician Razor USA - Tiverton Head Office
About Razor USA Razor USA is the original scooter company, a global leader and innovator in wheeled recreational products. Since launching the iconic Razor scooter, we have been dedicated to inspiring fun, freedom, and the thrill of the ride for millions worldwide. Join our team at the Tiverton Head Office and become a vital part of a company that is passionate about quality, innovation, and keeping the world moving.
The Role Razor USA is seeking a highly motivated and detail-oriented After-Sales Support & Scooter Repair Technician to join our team at our Tiverton Head Office. This dual-role position is critical to ensuring customer satisfaction by providing expert technical support and hands-on repair services for our range of kids' scooters. If you have a passion for engineering, a knack for fixing things, and a commitment to exceptional customer service, we encourage you to apply. We believe this role would suit someone of any age..and hours are to suit..the role is not customer facing which for some applicants maybe a distinct advantage!
Key Responsibilities The successful candidate will operate within our after-sales department, focusing on both technical repair and customer service. Product Repair and Diagnosis:
Accurately diagnose and perform simple mechanical and electrical repairs on kids' scooters, ensuring all products meet Razor's stringent quality and safety standards.
Fault Reporting:
Log and track common product faults, providing valuable, structured feedback to the product development and quality assurance teams to drive continuous improvement.\
Workshop Management:
Maintain a clean, organized, and efficient repair workshop environment, managing parts inventory and repair workflow.
Required Skills and Experience We are looking for a candidate who can demonstrate a strong aptitude for technical work and a commitment to precision. Technical Foundation:
A proven level of experience in bike or scooter repair, OR a strong, demonstrable interest in engineering and after-sales service.
Precision and Quality:
Exceptional attention to detail is a must for accurate fault diagnosis and precise, high-quality repair work.
Communication: Excellent verbal and written communication skills, with a patient and professional approach
Problem-Solving:
Strong analytical and problem-solving abilities to quickly identify root causes and implement effective solutions for product issues.
Distinct Advantage Soldering Expertise: Proven soldering capabilities and experience would be a distinct advantage in this role.
To Apply: Please submit your CV and a cover letter detailing your relevant repair experience and interest in engineering
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