Salary: £27,000 - 30,000 per year Requirements: Previous similar experience in an IT Support role Ideally with a recognised IT-related qualification and an appetite to develop further Strong knowledge of Microsoft products (Office 365 etc.) and operating system Good understanding of PC hardware Proven experience of server environments and Active Directory Strong problem-solving and diagnostic skills Excellent communication skills, patience, and customer service skills Responsibilities: Provide on-site desktop support for technical infrastructure for end users Advise and assist users in solving problems related to software, hardware, networks, and peripherals Install, upgrade, and maintain workstations, servers, networks, and peripheral equipment Create and manage user accounts, permissions, and profiles Monitor systems, perform regular backups, conduct security checks (firewalls), and manage IT inventory Resolve and escalate IT incidents and change requests Engage in IT-related projects alongside typical day-to-day Support duties Technologies: Active Directory Hardware Support Office 365 Security More: We are GEM Partnership, partnering with a leading engineering business, seeking an On-Site IT Support Engineer to provide IT support across all aspects of our operations. This is a fantastic opportunity for an individual eager to make a significant impact in our ambitious and rapidly growing business at an exciting time in our evolution. The role is based in Sunderland, with a salary range of £27,000 - £30,000, depending on experience. last updated 5 week of 2026