Our Vision: A UK where "No good food goes to waste".
We are UK's national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit:
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
The Role
The Onboarding Manager will manage two busy teams, whose primary aim is to provide a continuous flow of suitable new charities onto the programme. The successful candidate must be an excellent team manager whose key focus will be tooensure that their teams meet individual and collective processing and recruitment targets and operate to the highest food safety and eligibility standards. The Onboarding Manager will also be responsible for the management and development of food partner permanent collection points, including volume reporting and schedule maintenance.
The Onboarding Manager will work collaboratively and constructively with the Delivery Managers to meet and exceed regional coverage and recruitment targets for all FareShare Go's food partners, and will proactively contribute to a culture of continuous improvement in the wider organisation and the ongoing development of the programme.
Requirements
Essential Skills and Experience
* Advanced knowledge of FareShare Go's recruitment, scheduling and onboarding processes, eligibility and food safety requirements
* Minimum two years' experience of managing a team in a customer service environment, with a demonstrable track record of successfully meeting or exceeding targets
* Excellent understanding of FareShare Go's donation platform's and ability to translate knowledge into effective training for charities and team members
* Experience of training and developing teams on new processes and their successful implementation
* Advanced knowledge of SalesForce or an equivalent CRM, including building and utilising reports to analyse data and enhance processes
* Advanced knowledge of Microsoft Excel and demonstrable experience of processing and analysing data to improve ways of working or solve problems
* Excellent communication skills and experience of writing and delivering reports and presentations to a variety of audiences
Desirable Skills and Experience
* Level 3 Food Safety certification is desirable but full training will be provided if required
* Experience of managing the rollout of a product or service in a national or multi-region capacity
Competencies and behaviours
* An understanding of and commitment to FareShare's mission.
* A commitment to Equal Opportunities.
* Flexibility and collaborative style of working across FareShare and with all our stakeholders.
Benefits
* Salary £30,598 - £32,208
* Hybrid / Flexible working, with regular UK travel
* 28 days' annual leave + 8 bank holidays
* Employers pension contribution
* Employee Assistance Program
* Interest free bicycle purchase loan scheme
* Season ticket loan
Closing Date 19th September 2025 5pm