Pharmacy/Dispenser Technician & Patients Services Advisor
About us: We are a friendly, forward-thinking GP practice delivering high-quality care within a safe and efficient working environment.
Main surgery in Dorking and two dispensing branches in Box Hill and Westcott serving a total of 11,300 patients.
Open Monday to Friday, with no weekend working.
We are seeking a dedicated and detail-oriented dispenser to join our practice-based team. The ideal candidate will play a crucial role in ensuring the safe and effective supply of medications to patients. This position requires a strong commitment to patient care, as well as the ability to work efficiently and accurately in a fast-paced environment.
The post is based in a busy general practice dispensary and may involve standing for extended periods. The role may also require flexibility to cover shifts during staff absences. The role will involve working at more than one local site.
Main duties of the job
1. Dispense prescription medication and other medical products under the direction of the GP Partners. Use dispensing software to support dispensing.
2. Count pills, label bottles, and box medications to prepare prescriptions in accordance with SOPs.
3. Dispense controlled drugs and private scripts safely and in line with surgery SOPs.
4. Supply patients with information and education on their prescribed medication.
5. Monitor the prescription-filling process to ensure compliance with legal, regulatory, and practice-specific policies.
6. Answer patient questions regarding medication, under the supervision and guidance of the GP.
7. Date check stock and dispose of returned medication in line with regulations and practice policy.
8. Place orders for medications and ensure availability of stock to meet patient demand.
9. Maintain and update electronic patient records accurately and confidentially.
10. Perform administrative duties including answering phone calls, receiving and inputting prescription requests, and prescription queries.
11. Procure and manage stock, ensuring timely ordering and accurate inventory records.
12. Maintain a clean, safe, and well-organised dispensary environment.
13. Gather, organise, and assess patient information as part of the dispensing and clinical processes.
14. Support with audits, inspections, and quality improvement processes.
15. Keep up to date with mandatory training and supplementary learning.
16. Coach and support other team members as needed.
Additional information
You will act as a point of contact for patients, liaising with the clinical team and external agencies such as secondary care and community service providers.
Benefits include:
* Highly desirable NHS Pension Scheme
* Access to corporate third-party discounts, including retail, cinema, holidays, and more through the Blue Light Card.
Person Specification
Qualifications
* NVQ Level 2 in Pharmacy Services / Dispensing (or equivalent)
* Previous experience in a dispensing or pharmacy role
* Strong organisational and time management skills
* Accuracy and attention to detail
* Ability to work well in a team and independently
* Commitment to patient confidentiality and safeguarding
* Ability to drive and have access to a vehicle
* Availability to work from 8 am to 6 pm
* Experience in a general practice or primary care setting
* Familiarity with SystemOne
* Understanding of NHS prescribing and protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check for any criminal convictions.
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