Job Description
General Manager - Full time - Permanent - Liskeard - £Competitive salary + bonus
The Story of Emily is a nationally significant heritage visitor attraction in Cornwall, combining powerful storytelling with thoughtful hospitality. It is a destination with both cultural purpose and commercial ambition.
Well Placed HR are currently assisting them with the recruitment of a General Manager to take overall responsibility for the leadership, performance and long-term sustainability of the site.
This is a senior role, suited to someone who enjoys balancing strategy with delivery, and who understands how to run a complex, visitor-facing operation without losing sight of people, standards or values.
As General Manager, you will lead the business in its entirety. You will set and deliver strategy through robust planning and budgeting, take full ownership of the P&L, and ensure the attraction operates to consistently high standards across hospitality, visitor experience, estate presentation and compliance.
You will lead and develop a diverse team, create a positive and accountable culture, and deal confidently with performance management and conflict resolution when required. You will also act as a visible ambassador for The Story of Emily, representing the attraction to stakeholders, partners, heritage bodies and the wider community.
This is a substantial leadership appointment and requires proven experience, alongside specific academic and cultural credentials.
The ideal candidate will have experience of:
- Senior leadership experience running a complex, visitor-facing or hospitality-led business
- Full P&L responsibility and strong financial governance capability
- Experience leading multi-disciplinary teams and operations
- Confidence acting as landlord, with responsibility for property, compliance and risk management
- A track record of building strong teams, managing performance and handling conflict appropriately
- Experience reporting to senior stakeholders or shareholders
- The credibility and communication skills to represent the organisation externally
Essential requirements:
- Fluency in Afrikaans
- A degree in History
- A genuine, well-informed interest in South African history and heritage
This is an extremely important role within the organisation, you will be trusted to shape the future of a nationally important attraction, supported by an established group, while living and working in Cornwall. The role comes with a highly competitive salary with bonus and flexible working, however please note, there is a requirement to work weekends. Relocation support and working permit arrangements are included, alongside a competitive package and international travel opportunities.
To apply for this exciting role please contact Carly Kellow quoting reference CK10859.