Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice.
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This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms.
This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
Lead the implementation and delivery of contact centre transformation projects
Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
Optimise existing contact centre environments to improve customer experience and operational efficiency
Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
Produce technical documentation including architecture designs and implementation plans
Provide technical leadership and mentorship to junior consultants and engineers
Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
Strong experience with Amazon Connect and AWS cloud technologies
Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
Understanding of telephony, VoIP, IVR, and contact centre technologies
Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
Exposure to scripting/programming languages such as Python, JavaScript, or Node. xxuwjjq js
Proven experience delivering enterprise contact centre or customer experience solutions
Strong stakeholder management and communication skills
Qualifications
Degree in Computer Science, Information Technology, or related field preferred
AWS Certified Solutions Architect certification desirable
Amazon Connect certifications or equivalent hands-on experience beneficial