Information Technology Operations Manager
This role is provided by Peaple Talent. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.
Base pay range
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Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This vital role supports a team serving approximately 750 staff members, ensuring the smooth execution of the existing IT strategy while managing daily IT operations and maintaining high standards of IT service delivery and infrastructure security.
Role and responsibilities
* Strategy Implementation: Execute and oversee the current IT strategy aligned with the company’s objectives, ensuring timely delivery of IT projects.
* Team Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Promote a collaborative, high-performance environment.
* Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices.
* Service Delivery: Oversee IT service delivery to meet business needs and SLAs, applying best practices for continuous improvement.
* Infrastructure and Operations: Lead initiatives to maintain reliable and compliant IT systems, managing operational risks effectively.
* Stakeholder Engagement: Work with senior management and stakeholders to address IT needs and communicate developments effectively.
Skills & Qualifications
* Bachelor’s degree in Information Technology, Computer Science, or a related field.
* Proven senior IT management experience, preferably within legal or professional services sectors.
* Strong knowledge of IT service management, infrastructure, and operations.
* Experience in implementing IT strategies and managing large projects.
* Excellent leadership, team development, and communication skills.
* Strong problem-solving and decision-making abilities.
* Minimum of 25 days holiday plus bank holidays, 2 CSR days, birthday off, death in service cover, pension scheme, Employee Assistance Programme, local discounts, and professional fees paid (if role requires).
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Professional Services
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