The Enterprise Engineering – EUC team is a collaborative group dedicated to building and supporting the AI platforms that power intelligent tools across Elsevier. We work closely with engineering, security, and product teams to ensure AI solutions are reliable, secure, and responsibly deployed. Focused on innovation and best practices, we enable teams across the business to adopt AI safely and effectively while shaping Elsevier’s enterprise‑wide AI ecosystem.
About the Role
As a Senior Systems Engineer, you will be responsible for operating, integrating, and evolving Elsevier’s enterprise AI platforms. You’ll handle complex escalation issues, ensure AI systems are reliable, secure, and compliant, and drive best‑practice adoption across engineering, security, and product teams. Blending hands‑on technical work with cross‑functional collaboration, you’ll help shape Elsevier’s responsible AI ecosystem—building scalable solutions, strengthening governance, and enabling teams across the business to use AI effectively and safely.
Responsibilities
AI Platform Operations
* Operate and support enterprise AI platforms (e.g. Microsoft Power Platform, ChatGPT, Azure AI), ensuring reliability, performance, and secure integration with core systems.
* Serve as a senior escalation point for AI-related incidents, leading root cause analysis, remediation, and continuous improvement of platform resilience.
* Implement and maintain AI integrations and interoperability, including support for open standards such as the Model Context Protocol (MCP).
* Enforce AI governance, security, and compliance, aligning solutions with RELX Responsible AI principles, data protection, and regulatory requirements.
* Design and maintain automation and CI/CD pipelines to support repeatable, secure deployment and efficient AI operations.
* Collaborate across engineering, architecture, security, and product teams to align AI standards, tooling, and operational practices.
* Enable and educate internal teams, contributing to documentation, runbooks, and best practices to support effective and responsible AI adoption.
* Implement and enforce AI governance and compliance frameworks.
Requirements
* Strong understanding of AI interoperability standards and frameworks (e.g. Model Context Protocol, Azure AI Services such as Cognitive Search, Azure ML, OpenAI), and/or experience integrating AI capabilities into enterprise platforms including Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio), or comparable experience delivering large‑scale enterprise integrations, with a willingness to deepen AI‑specific expertise.
* Experience managing cloud‑based enterprise platforms, including automation, monitoring, and maintenance.
* Familiarity with CI/CD tools such as Azure DevOps and GitHub Actions.
* Working knowledge of PowerShell, Python, or similar scripting languages for automation and diagnostics.
* Experience with monitoring and observability tools.
* Work in a way that works for you:
* We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.
* Working for you:
* We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
* ● Generous holiday allowance with the option to buy additional days
* ● Health screening, eye care vouchers and private medical benefits
* ● Access to a competitive contributory pension scheme
* ● Save As You Earn share option scheme
* ● Travel Season ticket loan
* ● Electric Vehicle Scheme
* ● Maternity, paternity and shared parental leave
* ● Employee Assistance Programme
* ● Access to emergency care for both the elderly and children
* ● RECARES days, giving you time to support the charities and causes that matter to you
* ● Access to employee resource groups with dedicated time to volunteer
* ● Access to extensive learning and development resources
* ● Access to employee discounts scheme via Perks at Work
* About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress
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