Thomas Miller is looking to recruit an experienced/seasoned Infrastructure 2nd Line support engineer with the 5 years exposure and experience to manage Thomas Miller’s Wintel and network technical estate within the infrastructure landscape. The successful candidate will take ownership of the network and Wintel infrastructure across our Head Office, branch locations, COLO Data Centres, and Microsoft Azure cloud environment. They will join a newly established, small but dedicated 2nd line technical team responsible for the management, support, and administration of the organisation’s technical infrastructure.
Key responsibilities include the installation, configuration, and ongoing business-as-usual (BAU) support of the network and Wintel estate. This encompasses monitoring, capacity management, and overall infrastructure administration. A strong service-oriented mindset and keen attention to detail are essential. The role also requires close collaboration with other IT teams and departments across the wider business.
Provide support and administration of the IT Infrastructure
Assist with testing of IT Business Continuity plans as and when required
Identify Service Improvement opportunities
Producing, updating and maintaining technology service documentation
Networking Stack:
LAN/WAN network which includes Cisco switches and routers, Wireless Controllers, Access Points, Checkpoint firewalls, Meraki MX firewalls, Cisco Firepower Threat Defence, Skyhigh Proxy, Trellix, Citrix NetScaler load balancers and MS Teams Voice.
Wintel/Microsoft/Virtualisation Stack :
Server virtualisation (VMWare), Hyper Converged (Nutanix), Cloud services (Microsoft Azure, Entra ID, Device management (Intune, MS Config Manager, AutoPilot), Microsoft Group Policy, Citrix - DaaS technology (Microsoft and Citrix), Bitlocker, Defender for endpoint, Privilege Access Management, Certificate management.
Cisco CCNP routing and switching, Cisco CCNA or CCNP security, Checkpoint CCSA or CCSE, Netscaler CCA-AppDS
ITIL framework or equivalent