* Support the ongoing development and enhancement of the Quality Assurance framework to ensure it remains aligned with evolving business processes, services, and data requirements
* Maintain and support existing operational Quality Assurance processes and provide guidance during regular reporting cycles
* Expand Quality Assurance coverage into additional operational and governance areas as required
* Conduct detailed analysis and benchmarking of key Quality Assurance metrics across multiple teams and functions, presenting findings to stakeholders and leadership
* Lead improvement initiatives based on Quality Assurance findings and track progress against agreed actions
* Collaborate with operational leads to adapt and improve Quality Assurance processes as new workflows and data requirements emerge
* Produce periodic Quality Assurance reports highlighting trends, outcomes, and continuous improvements against key metrics
* Identify opportunities to improve efficiency through automation and streamlined reporting processes
Key Responsibilities – Reporting Management
* Maintain and refresh live reporting dashboards on a regular schedule to support planning, forecasting, and operational decision-making
* Ensure the accuracy, consistency, and completeness of reporting data across all dashboards and reporting outputs
* Investigate and resolve reporting defects while implementing minor enhancements based on user feedback and business needs
* Design and develop new dashboards and reporting solutions to meet evolving business requirements
* Facilitate regular feedback and requirement-gathering sessions with stakeholders to identify reporting improvements and opportunities
* Monitor dashboard usage and performance, providing recommendations to ensure reporting remains effective and relevant
* Establish and manage processes for requesting, developing, and delivering new reports and dashboards
* Drive continuous improvements in data management, reporting structures, and workflows to reduce manual effort and increase automation
* Provide user support and guidance on dashboard functionality and ensure appropriate operational coverage for ongoing reporting activities during periods of absence
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